A game about being deliberately terrible at customer service
Coming November 2026
Get your hands on it first 👇
Great Customer Service Means Going The Extra Mile
Unfortunately, going the extra mile sounds like a lot of effort, and you're working at a 'doing the bare minimum' kind of company...
In Your Call Is Extremely Important, you and your friends are colleagues at CBA Utilities - a genuinely terrible local business.
As customers call in with their questions and concerns, you have two choices:
1. Try and help them (which sounds like hard work).
2. Make things worse and transfer them to someone else (which is much more fun, and much less effort).
How Does It Work?
Answer A Call
Pick up the phone to an irate customer
Make Things Worse
Use your action cards to frustrate them even more
Make It Someone Else's Problem
Transfer the caller to another player, leaving them to deal with it instead
Don't miss out on the exclusive
Secret Shoppers Expansion Pack
With five bonus callers
you
won't find
in the
main
game
Sign up to our newsletter. We promise only to send important (and highly entertaining) updates - and never any spam.
Get exclusive access to our subscribers-only pre-order. We'll send you a top secret link one week before the official release.
Get the free Secret Shoppers expansion pack, containing five bonus callers, when you receive your order.
Get your name on the list 👇
Only 2,000 copies available
We're never going to re-print it ever again.
Did we mention it's limited edition?
We're going to do one run of this expansion pack ever, and then there will be no more copies.
Seriously. We're going to put the files on a memory stick and get our builder mate to run them over in his digger. That's how committed we are to making sure that it's a unique, limited edition gift for our day 1 supporters only.
Frequently Asked Questions
Yes. The expansion pack is included completely free with your pre-order of Your Call Is Extremely Important. It's a gift from us to say thanks for buying the game.
Yes. If you buy the game after the official release date, you won't receive the expansion pack.
Pre-orders open later this year and the game releases in November 2026. If you're signed up to our newsletter, you'll be the first to know when pre-orders go live.
We're only making 2,000 copies of the expansion pack, and we'll be giving them away on a first-come, first-served basis. If you miss out on the first 2,000 orders you'll still be able to pre-order the game, but you won't receive the expansion pack.
No. We're not going to sell the expansion pack separately, and we're not going to re-print it.
Absolutely not - and you can unsubscribe from our emails at any time. We're only going to send you important updates about the game, and other daft things of ours we think you might enjoy.
Your Call Is Extremely Important