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Your Call Is Extremely Important

From the people who brought you "Putting 100 Dice Through My Mate's Letterbox"

A daft card game about terrible customer service: Answer a call, make things worse, and then transfer the problem to somebody else.

Get your hands on it first

A Sneak Peek

What does top-quality customer service look like? Here's a taster 👇

Answer The Phone

Some of your callers will be in a good mood...

But Choose Carefully

...and a lot of them really won't.

Make Things Worse...

You can influence your callers' moods with Action Cards.

Make It Someone Else's Problem

Transfer terrible callers to your colleagues, and take the best ones for yourself

Take Drastic Action

There's more than one way of "dealing with" a customer...

Sabotage Your Enemies

Erm... We mean "valued colleagues". Obviously 😇

And Very Occasionally... Actually Help?!

It would be very unusual, but it can happen.

The Working Day

1

Answer A Call

Pick up the phone to an irate caller.
2

Make Things Worse

Use your action cards to wind them up some more (or possibly even help them - if that's your thing).
3

Make It Someone Else's Problem

Transfer terrible callers to a colleague, and steal the best ones for yourself.
4

Star Employee

The best score at the end of the day is named Star Employee. First to two Star Employee cards wins. Everyone else is fired, and their jobs are replaced by AI.

What you actually get

A real, physical game you can hold in your human hands

3 to 6 players
20+ minutes
108 cards
Ages 12 and up
£17.99
Our best wishes

FREE WHEN YOU PRE-ORDER

Five more callers you won't find in the box

The limited edition Secret Shoppers expansion is free with every pre-order. We're printing 2,000 and then never making any more, so once they are gone they are gone.

Seriously, we're going to put the artwork on a memory stick and run it over with a digger. It literally won't be possible to get one again.

FAQs

Pre-orders open in late October 2026 and the game ships in November. Mailing list subscribers will get the link a week before everyone else.
£17.99, and free shipping if you're in the UK.
Three to six. You can technically play it with two, but we find it's at its most fun with three or more "colleagues".
There are several cards where people are making obscene gestures, like this: 🖕. Otherwise, it's only as rude as you choose to make it.
Yes, free with every pre-order, packed in the same box. It is a thank you for supporting us from the very start.
You get the game but not the expansion. We cannot be held responsible for any dismay you may feel at not getting the expansion pack.
No. We'll send updates about the game, and other silly things we are planning to make. Unsubscribe any time.

Pre-orders open in late October 2026 and the game ships in November. Mailing list subscribers will get the link a week before everyone else.
Three to six. You can technically play it with two, but we find it's at its most fun with three or more "colleagues".
Yes, free with every pre-order, packed in the same box. It is a thank you for supporting us from the very start.
No. We'll send updates about the game, and other silly things we are planning to make. Unsubscribe any time.

£17.99, and free shipping if you're in the UK.
There are several cards where people are making obscene gestures, like this: 🖕. Otherwise, it's only as rude as you choose to make it.
You get the game but not the expansion. We cannot be held responsible for any dismay you may feel at not getting the expansion pack.

Hi, we're Will and Tom

You might recognise us from the popular social media series "Putting 100 Dice Through My Mate's Letterbox"

We first met working at BBC Radio 1, and have been making stupid things together ever since. We set up Release The Owl to combine our shared passions for gaming and being silly.

Your Call Is Extremely Important is our first card game, but there are plenty more on the way and we're really excited for you to see some of the other daft ideas we've been working on.

Your Call Is Extremely Important